FAQ

What are your rates?
Download a current copy of our rate schedule here.

When should I schedule my move or installation?
We often book up far in advance so please let us know as early as possible that you’d like to reserve space on our calendar.

What if I need to cancel my appointment?
Please let us know as soon as possible if you need to cancel your appointment. We require three business days notice to cancel an appointment without a fee. For more information on cancellation fees, please see our rate sheet above.

What should I do to prepare for my installation?
Please review your job confirmation in advance. We want to make sure that we have all of the details of your job correct to ensure that everything goes as smooth as possible.

Please have any prep work completed before the date of your installation. This would include have any contractors out of the space in which we are working as well as having any electrical or patch/paint work done. Make as much room as possible in the installation space so our crews can finish your installation efficiently.

Do I need to be present for my appointment?
We require an adult (18+) to be present at the start and end of each job. We will need that person to sign the work order to verify that all goods and services have been provided.

Will I be notified when the delivery team is on the way?
Yes, our crews will call you about 15 minutes before they arrive.

What can I expect when a shipment is received at Urbanspace Logistics?
You can expect a warehouse receipt within 2 business days of your shipment’s arrival at our facility. That warehouse receipt will include notes about the condition of your items as well as images of the packaging and the items themselves.

Will Urbanspace Logistics book time with service elevators or loading docks for my job?

No, it is the responsibility of our clients to arrange all elevator and dock access. In most cases we are not allowed to book these services on behalf of our client.