Privacy Policy
Urbanspace Logistics LLC Last updated: August 25, 2026
Urbanspace Logistics LLC (“Urbanspace Logistics,” “we,” “us,” or “our”) provides moving, delivery, receiving, warehousing, storage, and installation services in the Austin, Texas area. This Privacy Policy explains what information we collect through urbanspacelogistics.com and in the course of providing our services, how we use it, and the choices you have.
By using our website or requesting our services, you agree to this Policy.
1. Information we collect
Information you give us
When you submit a scheduling request, request an estimate, or contact us, we collect:
- Your name, phone number, and email address
- The name and phone number of an alternate contact, if you provide one
- Requested service date
- Originating address and destination address for the job
- A description of the job and of the cargo, including warehouse receipt and purchase order numbers
- Project name and billing contact
- Job type, and for estimates, details such as number of bedrooms and square footage
- Any other information you choose to include in your message
If you contact us by phone or email, we collect the information contained in that correspondence.
Information collected automatically
When you visit our website we may automatically collect standard technical information, including your IP address, browser type, device type, pages viewed, and the date and time of your visit. This is collected through server logs and through cookies and similar technologies used by our website platform and analytics provider.
TODO before publishing: confirm which analytics and tracking tools the site actually runs (Google Analytics, Meta Pixel, WordPress plugins, chat widgets) and name them here. If a cookie banner is required for any of them, that is a separate item.
Information we do not collect on this website
We do not collect payment card numbers, bank account details, or Social Security numbers through this website. Invoicing and payment are handled separately through our accounting systems.
2. How we use your information
We use the information we collect to:
- Schedule, coordinate, and perform the services you request
- Communicate with you about a scheduled job, including confirmations, reminders, arrival windows, delays, and changes
- Coordinate building access, such as freight elevator reservations, loading dock times, and certificates of insurance with property management
- Prepare estimates, invoices, and warehouse receipts
- Respond to your questions and requests
- Maintain records of items received, stored, and delivered
- Improve our website and services
- Comply with legal obligations and enforce our agreements
3. Text message (SMS) notifications
If you opt in, we will send you text messages about your scheduled job.
Consent. We send SMS notifications only to customers who have affirmatively opted in, by checking the SMS consent box on our scheduling request form. Consent to receive text messages is not a condition of purchasing or receiving any of our services. You can schedule a job without opting in.
What we send. Transactional messages about an active job only. This includes appointment reminders, arrival windows, building access instructions, and notice of a schedule change. We do not send marketing or promotional messages on this program.
Message frequency. Message frequency varies. Typically you will receive one to three messages per scheduled job.
Cost. Message and data rates may apply. These are charged by your mobile carrier, not by us.
How to stop. Reply STOP to any message to unsubscribe. You will receive one confirmation message and no further messages. Reply HELP for help, or contact us at (512) 549-2630 or scheduling@urbanspacelogistics.com.
Mobile numbers are never shared for marketing. Mobile phone numbers collected for SMS notifications, and any consent you give to receive text messages, are not sold, rented, or shared with any third party or affiliate for their own marketing purposes. We share your mobile number only with the service providers that deliver the messages on our behalf, and only for that purpose.
Carriers. Mobile carriers are not liable for delayed or undelivered messages.
4. How we share information
We do not sell or rent your personal information.
We share information only as described here:
- Service providers. Companies that perform functions on our behalf, such as warehouse and inventory management, accounting and invoicing, email and text message delivery, website hosting, and analytics. These providers may use your information only to perform services for us.
- Building and property management. When a job requires it, we share the job contact name, phone number, service address, and scheduled time with building staff or property management in order to reserve freight elevators, loading docks, and parking, and to provide certificates of insurance.
- Affiliated Urbanspace companies. Where a job originates with or is coordinated by an affiliated Urbanspace company, we share job information with that company as needed to complete the work.
- Crew and contractors. Our crews and any subcontracted labor receive the job details necessary to perform the job.
- Legal and safety. When required by law, subpoena, or legal process, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud.
- Business transfers. In connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.
As stated in Section 3, mobile phone numbers and SMS consent are excluded from all sharing except with the providers that deliver our messages.
5. Data retention
We keep job records, including warehouse receipts and delivery documentation, for as long as needed to provide our services, resolve disputes, and satisfy our legal, tax, insurance, and accounting obligations. Inquiry and estimate information that does not become a job is kept only as long as needed to respond and for reasonable follow up.
6. Security
We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your choices
- Text messages. Reply STOP to any message, at any time.
- Email. Use the unsubscribe link in any non-transactional email, or contact us. Note that we will still send operational email about an active job.
- Access, correction, and deletion. You may ask us to access, correct, or delete the personal information we hold about you. Contact us using the details in Section 10. We will respond within a reasonable time. We may need to keep certain records to meet legal, tax, or insurance obligations.
- Cookies. Most browsers let you refuse or delete cookies. Doing so may affect how the website functions.
8. Children
Our website and services are directed to businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
9. Changes to this Policy
We may update this Policy from time to time. The revised version will be posted on this page with a new “Last updated” date. Material changes to how we handle text messaging consent will not be applied retroactively without your consent.
10. Contact us
Urbanspace Logistics LLC 4400 Supply Court #100 Austin, TX 78744 Phone: (512) 549-2630 Email: scheduling@urbanspacelogistics.com
TODO before publishing: decide whether privacy requests should route to scheduling@ or to a dedicated address such as privacy@ or info@. Whichever you choose must be actively monitored, because this Policy commits you to responding to access and deletion requests.